Sales Advisor

About The Role

We are looking for a driven full time Sales Associate/Advisor with a passion for people and technology to join our amazing team at Samsung, Selfridges, London.

Overall purpose of the role: As a Sales Associate you will be working in a diverse and knowledgeable Experience Team to ensure we deliver exceptional customer service at Samsung Selfridges. Reporting into the Management Team, your role will be focused on ensuring that every customer entering the store enjoys a memorable, personalised experience, whilst developing your specialist skills to deliver top-tier product demonstrations.

About Stellar Global: Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists. Stellar is an an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.

Key Accountabilities:

• Provide exceptional customer service in line with company standards

• To deliver a successful execution across all KPI’s, these can range from NPS, Commercial Targets and more

• Effectively working alongside team members

• Supporting Samsung projects - Click & Collect

• Supporting with Samsung events and providing detailed, interactive and engaging tours of the Samsung Harrods Space

• Embrace values- Stay curious, Be can do, Own it and Work Smart

Personal Specification (Knowledge/Experience)

• Ideally experienced in luxury or high-end retail

• Passion for technology

• Driven and self-motivated

• Well organised and accountable for all responsibilities

• Experience in sales and/or customer service

• A natural people-person, with exceptional communication and presentation skills, for one-on-one or group interactions

• A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction

• An energetic, friendly and outgoing individual who values learning and knowledge

• Professional, and a team player - able to work as part of a diverse and varied team, collaboratively, always seeking to achieve the best possible results against KPIs, together

What Do We Offer:

• Full time role, 40hrs per week, fully flexible

• £30 784 annual salary plus commission

• Samsung work phone

• Discount at Samsung members only website

• 21 days annual leave + Bank Holidays

• Health cash plan via Medicash

• Great staff benefits

• Ideally experienced in luxury or high-end retail

• Passion for technology

• Driven and self-motivated

• Well organised and accountable for all responsibilities

• Experience in sales and/or customer service

• A natural people-person, with exceptional communication and presentation skills, for one-on-one or group interactions

• A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction

• An energetic, friendly and outgoing individual who values learning and knowledge

• Professional, and a team player - able to work as part of a diverse and varied team, collaboratively, always seeking to achieve the best possible results against KPIs, together

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