Senior Program Manager - Business Strategy, Amazon Maintenance Operation Center (AMOC)

Full Job Description

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered, from desktop to doorstep. Across the globe we have more than a thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.

Join us in the Amazon Reliability Maintenance Engineering (RME) team, within the Amazon Maintenance Operations Center International (AMOC INTL), a 24/7/365 centralized remote maintenance function serving field RME teams across 845+ buildings so they can focus on hands-on maintenance.

Purpose of job

We are seeking a seasoned Strategy & Business Operations Manager to own the strategy, planning, and rhythm-of-business that enables AMOC INTL to scale its four service pillars across EU, India, LATAM, Australia, and new markets.:

• Refrigeration & Building Maintenance (BBM/RBM)
• Planned & Compliance Maintenance (PPM)
• Purchase-to-Pay (P2P)
• Electric Vehicle Charging (EVC)

This is an individual contributor role operating at organizational scope. The successful candidate sets strategy and standards across the entire AMOC INTL organization, partnering with pillar leaders and regional hubs rather than managing a team. They will own the multi-year planning cadence, the single source of truth for AMOC data, and the expansion workstreams into new countries, removing the internal silos that naturally form in a multi-service organization of AMOC's scale and ensuring the organization plans ahead of demand rather than reacting to it. The role carries influence across the full International organization and its leadership, shaping decisions that span pillars, regions, and multi-year horizons.

Key job responsibilities

• Organization-wide strategy and planning. Own AMOC INTL's strategy and planning rhythm end-to-end (SPS/3YP, OP1/OP2, goal setting) across all four pillars and regions, translating leadership direction into structured multi-year plans and roadmaps. This includes owning the organization's recurring narratives, MBRs, leadership reviews, and executive-ready documents on a predictable cadence that holds the whole organization to a single planning heartbeat.

• Country and market expansion. Drive expansion into new countries (e.g. India, Middle East, South Africa) alongside the RP3 Senior Team Lead, productizing a repeatable country-launch model (workload baseline, vendor onboarding, SOP templates, HC gearing, go-live checklist) so growth scales without scaling effort linearly.

• Data ownership and single source of truth. Own the definitions and governance of AMOC's cross-pillar data layer: a unified vocabulary (work order, autonomous resolution, cost-per-asset, vendor score) applied identically across all pillars and hubs, plus the v1 metric set committed in the 3YP (machine-based uptime, vendor performance scorecards, cost-per-asset, centralized energy dashboards). Owns the standard, not the weekly reporting.

• Cross-regional partnership and de-siloing. Operate as the connective tissue across BBM, PPM, P2P, and EVC and across the BCN1 and HYD16 hubs, standardizing SOPs and operating models, including the follow-the-sun blueprint, so services are delivered consistently regardless of geography.

• Stakeholder alignment and capacity planning. Partner with Finance, pillar leaders, and senior stakeholders across NA, LATAM, APAC, EU RME, the Global Central Team, Procurement/GPO, and the RP3 program to connect confirmed network launches to headcount and gearing inputs, and align AMOC strategy with senior and executive leadership goals.

Basic Qualifications

• Knowledge of building codes and safety compliance
• Bachelor's degree in Business, Engineering, Operations, Supply Chain, or related field or (equivalent work experience)
• Experience in strategy, program/business operations, or planning roles, ideally within operations, maintenance, supply chain, or facilities, including experience operating at organization or multi-team scope.
• Demonstrated ownership of multi-year planning cycles and executive rhythm-of-business documents (narratives, reviews, reporting) for senior leadership.experience operating at organization or multi-team scope.
• Strong written-narrative skills and the ability to synthesize complex cross-functional inputs into clear, data-backed documents for senior and executive leadership audiences.
• Proven ability to influence and deliver across multiple teams and regions without direct authority.

Preferred Qualifications

• Knowledge of mechanical and electrical systems
• Experience driving multi-country or multi-region expansion / launch work streams at scale.
• Familiarity with Amazon RME (Reliability, Maintenance, and Engineering) systems and tooling (APM, Compass, QuickSight, Quick Suite Spaces) and with metric-definition / data-governance work.
• Experience building repeatable, scalable playbooks and standardized operating models across a broad organization.
• Comfort operating as a senior Individual Contributor at organizational scope. Leading through strategy, standards, partnership, and influence rather than people management.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Knowledge of building codes and safety compliance Bachelor's degree in Business, Engineering, Operations, Supply Chain, or related field or (equivalent work experience) Experience in strategy, program/business operations, or planning roles, ideally within operations, maintenance, supply chain, or facilities, including experience operating at organization or multi-team scope. Demonstrated ownership of multi-year planning cycles and executive rhythm-of-business documents (narratives, reviews, reporting) for senior leadership.experience operating at organization or multi-team scope. Strong written-narrative skills and the ability to synthesize complex cross-functional inputs into clear, data-backed documents for senior and executive leadership audiences. Proven ability to influence and deliver across multiple teams and regions without direct authority.