Senior ProServe Account Executive (PAE) - Retail/CPG and Pan-Amazon Growth, AWS Professional Services

Full Job Description

The Amazon Web Services Professional Services (ProServe) team is seeking a dynamic ProServe Account Executive (PAE) to join our team at Amazon Web Services (AWS). In this role, you'll be responsible for engaging new and existing customers in transformative projects involving IT Strategy, AI/Generative AI, distributed architecture, and hybrid cloud operations. You'll work closely with ProServe Cloud Architects, Engagement Managers, Delivery Consultants and Pan-Amazon teams to drive customer success and business growth. As ProServe’s customer facing relationship owner you’ll be primarily focused on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and securing customer signoff of SOW’s. Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW. Your experience in selling services within the technology/consulting sector, will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies and managing CRM systems coupled with strong analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings, Pan-Amazon growth, and customer satisfaction (CSAT). The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities As an experienced services sales professional, you will be responsible for: Leading business development efforts by engaging customers and driving high-value engagements Collaborating with Amazon Global Sales (AGS), Pan-Amazon BD (SBD) representatives to ensure a coordinated approach for key accounts Creating proposals, securing customer sign-off on Statements of Work (SOWs), and ensure successful project delivery. Advocating for customers while balancing Pan-Amazon and AWS business objectives

A day in the life We're seeking a pioneering ProServe Account Executive to help establish and grow our new Retail/Consumer Goods Industry Business Unit (IBU). This is a unique opportunity to shape the future of our retail sector and Pan-Amazon services at AWS .

The ideal candidate will combine entrepreneurial spirit with proven experience in developing new market opportunities. Your industry knowledge and ability to navigate complex transformations will be crucial in building our global team and service offerings from the ground up.

This role with collaborate with other Amazon BU's and bring operational excellence and Amazon AI solutions to accelerate our customers growth.

About the team This team is small, high trust, and operates with startup intensity inside Amazon's scale. We support the top RCG customers globally — unique market makers in their space. You will be partnered with domain experts who have built production-proven solutions connecting Amazon business units to enterprise customers. The team has direct engagement at the most senior levels of AWS and Amazon. We value people who move fast, think globally, and earn trust by making everyone around them more effective.

Basic Qualifications

• 5+ years of experience in professional services sales and 3+ years of experience in retail or consumer package goods business development.
• Experience with sales targets, business development, and driving customer satisfaction.
• Experience with cloud technologies and IT strategies.
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience.

Preferred Qualifications

• Excellent communication, presentation, and negotiation skills. Strong storytelling and active listening abilities.
• Experience selling AI/ML and Generative AI technologies to Retail/CPG customers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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5+ years of experience in professional services sales and 3+ years of experience in retail or consumer package goods business development. Experience with sales targets, business development, and driving customer satisfaction. Experience with cloud technologies and IT strategies. Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience.

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