Overview
B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products. Key Skills & Knowledge • From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience. • Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels. • Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries. • Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points. • Drive adherence to service levels across channels and achieve Best
Full job description
Full Job Description
B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.
Key Skills & Knowledge
• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels.
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types.
Requirements
Spanish C1/ C2 + English B2
• Experience on paid campaign management is mandatory.
• Have a degree in Marketing or related field.
• Have experience in Digital Marketing.
• Have experience in a Contact Centre, Service program for any Advertising Tech company.
• Be fluent with any social media products usage and have understanding of digital advertising.
• Strong customer service-oriented skills.
• Can work as a team member, as well as independently.
Benefits
- Private Health Insurance from day one
- Welcome Bonus of 2000€
- Great opportunity to grow quickly within the company
- Excellent work opportunity in a dynamic leading multinational company;
- Stable work and career progression;
- Investment in training (ongoing training) and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking …
Working Hours On-site:
Monday to Sunday - 07:00 to 19:00
2 shifts: 07:00 – 16h00 / 10:00 – 19:00
Qualifications And Requirements
Entry level
Requirements & qualifications
Entry level
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