Success Coach

Full Job Description

Mountain Community Online School (MCOS) is a fully remote statewide public charter program operated by The Mountain Community School in Western North Carolina. Serving students in grades 4 through 8, MCOS pairs online core instruction with strong relationships, student support, and hands-on Climb Higher Projects.

The role

The Success Coach is that consistent point of contact for students and families. The coach supports onboarding, monitors attendance and engagement, coordinates timely interventions, and helps students make progress in their courses and Climb Higher Projects. The role carries a caseload of approximately 125 students, reports to the MCOS School Director, and works closely with teachers and families. Occasional travel is required for student events and testing support.

Key responsibilities

Onboarding and family connection

• Guide new and returning students and families through orientation, technology access, course schedules, and required onboarding tasks.

• Maintain regular, personal contact with students and families. Serve as an accessible first point of contact, resolve routine barriers, and connect families with the appropriate school staff when specialized support is needed.

• Conduct student check-ins and family conferences to review goals, progress, and concerns. Coordinate interpretation or translation support as needed.

Engagement and student success planning

• Review learning platform activity daily, identify missed time or emerging disengagement, and initiate timely outreach, including after three consecutive days without a login.

• Record and maintain accurate contact, intervention, and progress records.

• Partner with the School Director, teachers, families, and other staff to identify barriers to attendance, engagement, academic progress, or behavior; create and monitor student success plans and escalate persistent concerns.

• Track caseload trends and report student needs and intervention progress as directed by the School Director.

Climb Higher Projects and school community

• Support school staff leading the quarterly Climb Higher Project cycle by helping students understand project options, expectations, rubrics, and milestones.

• Check project pacing, help students address obstacles, prepare them to share their work, and assist with showcase logistics and family communication.

• Help facilitate community gatherings, student events, and enrichment activities that build belonging in a remote school.

Qualifications

Required

• Bachelor’s degree in any field.

• Strong written and verbal communication skills and the ability to build trust quickly with students and families.

• Comfort managing a high volume of concurrent student relationships, with strong organization and follow-through.

• Reliable internet access, a dedicated home workspace, and commitment to the MCOS mission and culture.

Preferred

• Background in education, counseling, youth development, family engagement, case management, or student support.

• Familiarity with online learning platforms; experience with exceptional children or multilingual learners; or background in project-based or experiential learning.

• North Carolina teaching license, valued but not required.

About Us

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder

ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities.

We offer the following benefits:

Life benefits – time & peace of mind

• Paid time off

• Retirement contributions

• Optional Basic Life and AD&D insurance

• Voluntary life insurance (employee, spouse, child)

• Discounted childcare at Early Learning Academies locations

Health benefits – stay well & thrive

• Medical, dental, and vision insurance

• Employee Assistance Program

• Voluntary short-term disability insurance

• Voluntary long-term disability insurance

Career benefits – keep growing

• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

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