Telephonist (After Hours)

Full Job Description

Health New Zealand | Te Whatu Ora - South CanterburyTimaru HospitalPermanent 0.4 FTE (32 hours per fortnight)Administration ServicesInternal Applicants OnlyHelp Keep Hospital Services Running Smoothly After HoursHealth New Zealand | Te Whatu OraHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. The role sits within our Administration team and supports the delivery of professional administrative and customer services across Timaru Hospital.About the RoleWe are seeking a professional, customer-focused Telephonist to join our Administration team at Timaru Hospital.As a Telephonist, you will play a vital role in supporting the smooth operation of hospital services by providing an efficient and responsive communication service. You will manage a wide range of enquiries, support patients, whānau, visitors and staff, and help ensure people are connected to the right services when they need them. The role provides professional administrative and customer services and supports the operational requirements of Timaru Hospital after hours.This is a varied role where no two shifts are the same. Our After Hours Telephonists are trained to cover a range of services across the hospital and are an integral part of a busy, fast-paced healthcare environment. Success in this role requires excellent organisational skills, attention to detail, strong communication abilities, and the capacity to manage competing priorities while maintaining professionalism and confidentiality.You'll work closely with clinical and non-clinical teams across the organisation, helping to deliver a positive experience for patients and supporting the wider hospital to operate effectively and efficiently.About the Team / Service / LocationThe Administration Team provides essential support services across Timaru Hospital and works collaboratively with staff across a wide range of clinical and service areas. As part of this team, you'll contribute to ensuring effective communication and exceptional customer service across the organisationLocated in the heart of South Canterbury, Timaru offers an exceptional lifestyle with affordable living, excellent schools, short commute times, and easy access to beaches, lakes, mountains, skiing, hiking, and cycling. It's a fantastic place to build your career while enjoying genuine work-life balance.About YouTo be successful in this role, you will have:Sound experience in office administrationStrong computer skills, including Microsoft Outlook, Word, and ExcelExcellent customer service and interpersonal communication skillsAccurate data entry skills and a high level of attention to detailThe ability to remain calm and effective under pressureStrong organisational and prioritisation skillsA professional, positive, and adaptable approach to workThe ability to work effectively both independently and as part of a teamA commitment to confidentiality, discretion, and professionalismEffective written and verbal communication skillsA commitment to Te Tiriti o Waitangi and improving equitable health outcomes for MāoriDesirableExtensive administration experience within a healthcare environmentAdvanced Microsoft Office skillsKnowledge of Health New Zealand South Canterbury patient information systemsKnowledge of Regional Clinical Information SystemsInternal Applicants OnlyThis vacancy is open to current employees of Health New Zealand | Te Whatu Ora only.Working for Health New ZealandHealth New Zealand | Te Whatu Ora is ‘the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.Salary RangeThis role is covered by the terms and conditions of the relevant collective agreement and salary will be in accordance with the applicable pay scale and dependent on experience.How to ApplyPlease apply for this vacancy online via the Health NZ Careers website.If you have any questions regarding this role, please contact Becky Allen at becky.allen2@tewhatuora.govt.nz.