IBM Opportunities

Introduction Responsible for developing and delivering the OTC Collections training program to New and Tenured Collectors, with the objective of providing the foundation of the process and enhancing existing skills and knowledge of the Collectors. Your role and responsibilities 1. Design and develop training materials and programs that align with the OTC Training Program. 2. Deliver engaging and effective training sessions to New and Tenured Collectors. 3. Evaluate the effectiveness of the OTC (Collections) Training Program and make necessary adjustments as aligned with the stakeholders. 4. Stay updated on Industry Trends and best practices in Collections Training. 5. Collaborate with stakeholders to identify Training Needs or any Skills Gap and Develop appropriate solutions or recommendations to address the skills. 6. Provide ongoing support and guidance to Collectors as needed. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 1. Industry Experience: A strong background in collections is crucial. This includes understanding the collection process, negotiation techniques, and dealing with difficult customer situations. 2. Training Skills: The ability to design, develop, and deliver effective training programs is essential. 3. Communication Skills: Excellent verbal and written communication skills are necessary for explaining complex concepts clearly and persuasively. 4. Coaching and Mentoring Ability: The trainer should be able to provide one-on-one coaching and mentoring to employees to improve their performance and address specific challenges they face. 5. Customer Service Orientation: Given the nature of the work, a strong commitment to customer service is important. The trainer should emphasize that collections work is fundamentally about resolving financial issues for customers. ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. OTHER RELEVANT JOB DETAILS For additional information about location requirements, please discuss with the recruiter following submission of your application.

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requirements, please discuss with the recruiter following submission of your application.