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Full Job Description

The AWS Data Center Availability Serviceability team works with hundreds of AWS data centers globally to deliver the highest quality and lowest cost availability, capacity, and scaling results for our customers. We standardize operations globally by delivering tools, policy, processes, and procedures to our internal teams.

Serviceability is the ability to maintain, repair, and manage infrastructure assets efficiently throughout their lifecycle -- encompassing maintenance standards, spares management, training and certifications, operational readiness, and the systematic use of data and automation to prevent disruptions and drive continuous improvement.

We are seeking a Maintenance Optimization Technical Program Manager to own how AWS data center infrastructure is maintained: which tasks, at what interval, with what controls, and why. The fleet runs thousands of preventive maintenance plans inherited from vendor manuals and historical practice. This role applies reliability-centered maintenance thinking to that inventory at fleet scale, deciding what each task protects against, whether the control fits the failure mode and its consequence, and where a human check can be replaced by telemetry or retired altogether.

Key job responsibilities You will lead preventive maintenance optimization across equipment classes (electrical and mechanical), taking each change from failure-mode analysis through a revised maintenance standard to the published procedures technicians execute, with the labor and risk impact quantified. You will set the method: a repeatable, lightweight way to challenge a maintenance task (failure mode, consequence, existing detection, proposed control) that program managers across the team can run without you. Working with our monitoring, controls, and maintenance-planning teams, you will drive decisions on where remote telemetry can replace a physical inspection, removing a human check only when the data demonstrably covers it.

You will own decisions that most maintenance organizations never revisit. The problem is real engineering, not process administration: you will be asked why a task exists, what happens if it stops, and whether the data can prove it. You will work across EAM data, equipment telemetry, regulatory regimes, vendor warranty terms, and the physical gear itself, and you will do it inside the constraints of a live production fleet where being wrong has consequences. And you will build the capability in others. The TPMs you coach will carry this reasoning into every program they touch.

Basic Qualifications

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience applying reliability-centered maintenance methods (FMEA, task selection by failure mode and consequence, condition-based alternatives to calendar PMs) to a live fleet, including defending a change to an established maintenance standard.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually

5+ years of technical product or program management experience 7+ years of working directly with engineering teams experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules