Overview
Assistant Manager Logistics Operations at Delivery Hero — Dubai, ae. As an Assistant Manager, you will own the performance of operations - spanning the bicycle and EV fleet and tMart operations. You will be expected to operate independently, drive compliance, and work closely with cross-functional teams to improve how the fleet runs. **Responsibilities:** - Own the operational strategy and performance of the fleet - optimizing the fleet mix across bicycles and EVs, and setting the roadmap in collaboration with stakeholders. - Track and analyze fleet performance metrics, translating data into structured updates and clear recommendations for leadership.
Full job description
As an Assistant Manager, you will own the performance of operations - spanning the bicycle and EV fleet and tMart operations. You will be expected to operate independently, drive compliance, and work closely with cross-functional teams to improve how the fleet runs.
Responsibilities:
- Own the operational strategy and performance of the fleet - optimizing the fleet mix across bicycles and EVs, and setting the roadmap in collaboration with stakeholders.
- Track and analyze fleet performance metrics, translating data into structured updates and clear recommendations for leadership.
- Drive compliance at tMarts - visiting regularly, ensuring riders are showing up and following protocols, with consistent enforcement and a clear action plan for violators.
- Identify and drive long-term solutions to recurring operational challenges.
- Continuously refine and improve SOPs - leveraging automation and system enhancements to drive efficiency and reduce manual dependency.
- Drive cross-functional collaboration with Performance, 3PL, and Rider Lifecycle teams to resolve systemic issues and align on priorities.
- Build a high-performing team, foster a culture of ownership and accountability, with clear communication, and alignment across city-level operations.
Education and Experience:
- Bachelor’s Degree required. Master’s preferred.
- 3-5 years of experience in operations, ideally in last-mile delivery, e-commerce, or mobility tech.
- Proven experience managing on-ground teams and working across functions.
Skills and Competencies:
- Analytical thinking with a data-driven approach to decision-making.
- Clear, structured communication across teams and seniority levels.
- Strong ownership mindset — accountable for outcomes, not just outputs.
- On-ground presence — comfortable in the field and confident making independent calls.
- Proven stakeholder management and cross-functional collaboration skills.
- Beginner to intermediate proficiency with AI tools, including Claude.
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