LogicMonitor Administrator

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a LogicMonitor Administrator based in India. We are seeking an experienced LogicMonitor Administrator to manage, optimize, and scale an enterprise monitoring environment. In this role, you will oversee platform administration, device onboarding, monitoring configurations, alerting, and reporting while developing automation and custom integrations. You will help ensure reliable monitoring across servers, networks, applications, and cloud infrastructure. Working closely with infrastructure, DevOps, network engineering, and service management teams, you will improve monitoring accuracy, operational efficiency, and service delivery. This opportunity is ideal for a technically skilled professional who enjoys solving complex problems, streamlining processes, and building scalable monitoring solutions in a collaborative, remote-first environment.

LogicMonitor Platform Administration: Manage day-to-day platform operations, including user access, dashboards, monitoring configurations, alerting, device groups, and MACD activities (Moves, Adds, Changes, and Deletes). Platform Maintenance and Troubleshooting: Investigate and resolve platform issues, maintain data accuracy and consistency, escalate complex problems to vendor support when necessary, and generate reports for clients and internal service delivery teams. Monitoring Engineering: Develop, maintain, and enhance DataSources, EventSources, PropertySources, configuration sources, LogicModules, and scripts to ensure effective monitoring across a large and diverse device inventory. Automation and Process Optimization: Build automation workflows, scripts, and internal tools using Groovy, Java, Python, and other scripting technologies to streamline onboarding, configuration changes, and repetitive administrative tasks. Device Onboarding and Monitoring Optimization: Manage end-to-end onboarding for servers, network devices, applications, cloud resources, and APIs. Configure and validate monitoring through SNMP, WMI, OIDs, and other collection methods while tuning thresholds and improving alert accuracy. Cloud and API Integrations: Implement and maintain integrations with platforms such as Microsoft Azure, Amazon Web Services (AWS), and Cisco Meraki. Develop custom collectors and scripts when native integrations are unavailable or insufficient. ITSM Integration and Workflow Management: Design, build, and maintain LogicMonitor integrations and automated workflows with ServiceNow and related service management systems, collaborating with ServiceNow and Salesforce teams to support monitoring and data synchronization. Cross-Functional Collaboration: Partner with infrastructure, DevOps, network engineering, application, and client onboarding teams to establish monitoring requirements, resolve technical issues, and maintain comprehensive monitoring coverage. Documentation and Continuous Improvement: Document processes, standards, customizations, workflows, and integration patterns. Identify opportunities to improve monitoring practices, standardize configurations, and expand automation capabilities. Emerging Technology Awareness: Stay informed about current and upcoming LogicMonitor capabilities, including LM Envision and Edwin AI, with an emphasis on event correlation, automation, and AI-enabled operational workflows. Requirements: Professional Experience: At least five years of experience administering LogicMonitor or enterprise monitoring platforms, including a minimum of two years of hands-on LogicMonitor experience. Programming and Automation: Proficiency in Groovy, Java, Python, and general scripting for automation and integration development. PowerShell experience is an advantage. Operating Systems and Infrastructure: Practical experience with modern Linux and Windows environments, strong knowledge of server infrastructure, and a solid understanding of networking fundamentals. Monitoring Protocols and Configuration: Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols, with experience developing or customizing monitoring DataSources, templates, or equivalent components. API and Integration Skills: Familiarity with REST APIs, JSON, and integration workflows, including the ability to build and troubleshoot connections between monitoring and service management platforms. Cloud Knowledge: Experience working with Microsoft Azure and AWS, including monitoring cloud resources and integrating cloud services into enterprise monitoring environments. Analytical and Troubleshooting Abilities: Ability to investigate complex monitoring data, diagnose collection failures, improve alert fidelity, and resolve technical issues efficiently. Collaboration and Communication: Strong interpersonal, written, and verbal communication skills, with the ability to work effectively across technical teams and participate in client-facing onboarding, troubleshooting, and escalation calls. Documentation and Organization: Ability to maintain accurate technical documentation, manage multiple administrative tasks, and support consistent monitoring standards across a large-scale environment. Preferred Certifications: LogicMonitor Certified Professional (LMCP) or an equivalent monitoring certification. Additional Technical Advantages: Experience with Ansible, Terraform, PowerShell, CI/CD workflows, Kubernetes, Docker, or infrastructure automation practices. Relevant Operational Background: Familiarity with SRE, DevOps, monitoring engineering, ITIL practices, or service management frameworks. CRM Familiarity: Basic knowledge of Salesforce CRM is beneficial for supporting data entry and synchronization with LogicMonitor. Benefits: Remote Work: Remote position based in India, offering flexibility in where you work. Professional Development: Opportunities to expand your technical expertise, take on complex challenges, and continue learning in a collaborative environment. Career Growth: Exposure to enterprise-scale monitoring, automation, cloud integrations, and evolving observability technologies. Collaborative Culture: Work alongside experienced technical professionals and cross-functional teams, with opportunities to contribute ideas and improve operational practices. Meaningful Impact: Help strengthen monitoring reliability, streamline service delivery, and improve the performance and visibility of enterprise infrastructure. Compensation and Additional Benefits: Salary details, healthcare provisions, paid leave, bonuses, and other specific benefits were not provided in the job description.