Overview
We Help the World Be Everyday Ready™
Full job description
We Help the World Be Everyday Ready™ Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. 🏆 Great Place to Work® Certified™
Role Summary We are looking for an experienced Senior Security Engineer to support SailPoint Identity Security Cloud (ISC) Managed Services. You will provide Level 2 (L2) and Level 3 (L3) operational support, ensuring platform stability, resolving complex technical issues, and delivering exceptional customer service. You will report to Lead Security Engineer.
Provide L2 and L3 operational support for SailPoint Identity Security Cloud (ISC).
Troubleshoot and resolve complex incidents, service requests, and platform-related issues.
Perform configuration updates, connector management, workflows, transforms, rules, and lifecycle event troubleshooting.
Support application onboarding, provisioning, access requests, certifications, and identity lifecycle management.
Collaborate with engineering and development teams to resolve product and integration issues.
Engage directly with customers, lead technical discussions, and provide regular service updates.
Create service improvements, automation plans, and knowledge management activities.
Participate in root cause analysis (RCA), problem management, and implementation of preventive measures.
5+ years of overall experience in Identity and Access Management (IAM) / Identity Governance and Administration (IGA).
Minimum 3 years of hands-on experience with SailPoint Identity Security Cloud (ISC).
Hands-on experience in SailPoint ISC operations, administration, and managed services.
Experience supporting L2/L3 incidents in an enterprise IAM/IGA environment.
In-depth knowledge of ISC modules, including Identity Lifecycle Management, Access Requests, Access Certifications, Provisioning, Roles, Policies, Workflows, Transforms, Rules, and Application Integrations.
Experience troubleshooting connectors, REST APIs, identity synchronisation, aggregation, provisioning, and lifecycle-related issues.
Experience with application onboarding, connector configuration, and integration best practices.
Experience working in a Managed Services environment supporting global customers.
SailPoint Identity Security Cloud (ISC) certification is an added advantage.
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